Reporting concerns – confidentially and anonymously

Why should I submit a report?

A positive and open company culture contains compliance with legal, social and company-internal rules.

Perhaps you are aware of damaging behaviour or risks which endanger employees or the company. Your report will help to expose material or immaterial damage and reputational damage for TenneT in a timely manner, and you will ensure the sustainable success of the company and the continued availability of jobs!

What sort of reports will help our company?

Reports about a misconduct within TenneT or a suspicion thereof. A misconduct can be a conduct or action in breach of laws and regulations, our Code of Conduct, or the policies and directives that apply within TenneT, as described in the Guide@TenneT.

You will receive detailed information on the possible categories of a report during the reporting process.

What is the process for submitting a report? How do I set up a postbox?

To submit an anonymous or personalised report, start by clicking the ”Submit report“ button located on the top left side of our introduction page.

There are 4 steps to the report process:

1. First, you will be asked to read some information on the protection of your anonymity and to respond to a security query.
2. On the following page, you will be asked about the category of your report.
3. On the report page, you can elaborate on your report in your own words and answer questions about the incident by simply selecting responses. You can type up to 5,000 characters into the free text field, which corresponds to a full A4 page. You may also submit a file of up to 5 MB to support your report. Please do bear in mind that documents can contain information about the author. Following the sending of your report, you will receive a reference number as confirmation that you have forwarded this report.
4. Subsequently you can set up your own secured postbox. With this you can actively participate in the resolution of the case by making yourself anonymously available for further questions. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

If you already have a secured postbox, you can access it directly via the “Login” button. First, you will have to answer a security query.

As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS^® System will protect your anonymity.

Please rest assured that we are interested only in the incident you are reporting. Misconduct should be revealed and damages of any kind prevented.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® procedure in use is the protection of the reporter. The system’s anonymity protection function is certified by an independent body.

When setting up your secured postbox, please select your own pseudonym/user name and password. Your report is kept anonymous through encryption and other special security routines. You will never be asked for personal information at any time during the reporting process. Do not submit any information that can be traced back to you.You are free to use a computer that not has been provided by your employer to submit your report.

Via the secured postbox, the responsible person examining your report will provide you with feedback on what is happening with your information or pose questions if details still need to be clarified - you will also remain anonymous during the dialogue. We are only interested in reports to avoid any damages, not in you as a reporter.