When to submit a report ?

The following are likely to be the subject of a report:

• A crime or offence;
• A serious and manifest violation of regulations;
• A threat or serious prejudice to the general interest;
• Conduct or a situation contrary to the Chaabi Bank's code of ethics;
• Conduct or a situation contrary to Chaabi Bank's internal procedures;
• Any serious violation of human rights and fundamental freedoms, health and safety of persons, resulting from the activities of Chaabi Bank.

Who can submit a report ?

All Chaabi Bank employees, as well as external employees, occasional employees and partners with whom Chaabi Bank has established business relations.

Why is it necessary to submit a report ?

By submitting a report, you demonstrate your commitment to Chaabi Bank's standards of business conduct and integrity and help ensure that the company operates in accordance with its ethical values and complies with the various rules and regulations. You will also help to protect yourself and Chaabi Bank’s image and reputation by reducing the risk of financial loss.

What is the process to submit a report ?

To submit a report, click on the Submit report button located on the top left hand side of our introduction page.

The reporting process consists of 4 steps:

1. First, you will be asked to read some information about protecting your anonymity and answer a security query.
2. On the next page, you will be asked to provide the category of your report.
3. On the report page, you can expand your report in your own words and answer questions about the incident, simply by selecting the answers. You can enter up to 5000 characters in the free text box, which corresponds to a whole A4 page. You can also submit a file of up to 5 MB in size to support your report. Remember that documents may contain information about the author. After sending your report, you will receive a reference number confirming that you have submitted the report.
4. Then proceed by activating your personal secured postbox. This postbox allows you to exchange at any time with the person in charge of processing your report and to follow the progress of the case.

What protections do you have ?

When reporting the incident, you can choose to give your name or remain anonymous. In order to facilitate the investigation, it is recommended that you give your name, as all the information you send us is treated as strictly confidential.

If you wish to remain anonymous, your anonymity is guaranteed by the encryption and security measures of this computer application. All information (including personal information) that you provide on this platform is encrypted and stored in an independent secure environment, to which access is restricted to a very limited number of users with special authorisation.

The postbox offered within this platform is also secure and encrypted. You will be able to access it after choosing your pseudonym and password. The person in charge of the investigations will then be able to communicate with you and inform you of the progress of the analysis.

This information exchange system does not rely on a standard messaging system; the information you communicate does not leave the system.