Information on data privacy
We take data protection and confidentiality very seriously and adhere to the provisions of the EU General Data Protection Regulation (GDPR) as well as current national data protection regulations. Please read this data protection information carefully before submitting a report.
Purpose and legal foundation of the whistleblowing system
The Tell us! whistleblowing system (BKMS® Incident Reporting) serves for securely and confidentially receiving, processing and managing reports concerning violations of laws and the code of conduct of Lorenz Snack-World. The processing of personal data within the framework of the BKMS® Incident Reporting is based on the justified interest of our company in discovering and preventing abuses and thereby averting damage to our company and our employees, consumers and customers. The legal foundation for this processing of personal data is Article 6(1)(f) GDPR.
Responsible body
The responsible body for data privacy in the whistleblowing system is
Lorenz Snack-World Holding GmbH, Adelheidstr. 4/5, 30171 Hannover.
Lorenz Snack-World processes personal data jointly with the group companies listed at the end of the data protection information (hereinafter referred to as "Joint Controllers" or "Lorenz Snack-World"). The Joint Controllers concluded a contract in accordance with Article 26 GDPR, which among other things defines the responsibilities of the Joint Controllers in accordance with the GDPR. Detailed information on this agreement can be obtained from the data protection organisation of Lorenz Snack-World (see contact details below).
The whistleblowing system is operated by a specialised company , EQS Group GmbH, Bayreuther Str. 35, 10789 Berlin in Germany (contract data processor), on behalf of Lorenz Snack-World.
Personal data and information entered into the whistleblowing system are stored in a database operated by EQS Group GmbH in a high security data centre. Only authorised persons at Lorenz Snack-World can view the data. EQS Group GmbH and other third parties do not have access to the data. This is ensured by a certified procedure through extensive technical and organisational measures.
All data are encrypted and stored with multiple levels of password protection so that access is restricted to a very small selection of expressly authorised persons at Lorenz Snack-World.
Lorenz Snack-World has appointed data protection officers. Inquiries regarding data protection at Lorenz Snack-World can be sent to the following email address.
Contact data of the data protection organisation
The contact data for the data protection organisation of Lorenz Snack-World are:
AT / Austria: datenschutz@lbsnacks.at
PL / Poland: daneosobowe.lorenz@lbsnacks.pl
DE / Germany: datenschutz@lbsnacks.de
Type of collected personal data
Use of the whistleblowing system takes place on a voluntary basis. If you submit a report via the whistleblowing system, we collect the following personal data and information:
- Your name, if you choose to reveal your identity
- Whether or not you are employed by Lorenz Snack-World
- The names and other personal data of persons named by you in your report, if applicable
Confidential handling of reports
Incoming reports are received by a small selection of expressly authorised and specially trained Tell us!-Officers at Lorenz Snack-World and are always handled with confidentiality. The Tell us!-Officers of Lorenz Snack-World evaluate the matter and carry out any further investigation that may be required in a specific case.
Recipients of personal data
Within the framework of processing a report or within a special investigation, it may be necessary to share reports with additional employees of Lorenz Snack-World, e.g. if the reports refer to incidents in certain group companies. The latter may be based in countries outside the European Union (EU) or the European Economic Area (EEA) with different regulations about the protection of personal data. We will always ensure that the applicable data protection regulations of the GDPR are complied with when sharing reports, and we have concluded agreements based on the standard EU contract clauses with our group companies located outside the EU/EEA to ensure appropriate protection of your personal data.
All persons who receive access to the data are obligated to maintain confidentiality.
Information about the accused persons
We are legally obligated to inform accused parties of any reports received against them as soon as the disclosure of this information no longer jeopardises the investigation. Your identity as a whistleblower will not be disclosed unless we are legally bound to do so.
Rights of the data subjects
Pursuant to European data protection legislation (GDPR), you and the persons named in the report have a right of access, rectification, erasure, restriction of processing and right to object to the processing of your personal data. If the right to object to the processing of the personal data is invoked, the necessity of the stored data for the examination of a report will be evaluated immediately. Data that are no longer needed will be deleted at once. You also have the right to lodge a complaint with the supervisory authority.
Retention period of personal data
Personal data are retained for as long as necessary to clarify the situation and perform a final assessment or for as long as a legitimate interest exists on the part of Lorenz Snack-World or retention is required by law. After the report processing is concluded, the data will be deleted in accordance with statutory requirements.
Use of the whistleblowing portal
Communication between your device and the whistleblowing system takes place over an encrypted connection (SSL). Your IP address is not stored during your use of the whistleblowing system. In order to maintain the connection between your device and the BKMS® Incident Reporting, a cookie is stored on your device that merely contains the session ID (a so-called null cookie). This cookie is only valid until the end of your session and expires when you close your browser.
You can set up a postbox within the whistleblowing system that is secured with an individually chosen pseudonym/user name and password. This allows you to send reports to the responsible Tell us!-Officers at Lorenz Snack-World either by name or in an anonymous, safe way. This system only stores data inside the whistleblowing system, which makes it particularly secure. It is not a form of regular email communication.
Note on sending attachments
When submitting a report or an addition, you can simultaneously send attachments to the responsible Tell us!-Officers of Lorenz Snack-World. If you wish to submit an anonymous report, please take note of the following security advice: Files can contain hidden personal data that could jeopardise your anonymity. Remove such data before sending an attachment. If you are unable to remove these data or are uncertain, copy the text of the attachment into your report text or send the printed document anonymously to the address of the report recipient (see below) with specification of the reference number that you receive at the end of the reporting process.
Lorenz Snack-World
Tell us!-Officer
Weissbadstraße 14
CH-9050 Appenzell
Group companies:
- Lorenz Services Sp. z o.o., Sady, ul. Rolna 6a, 62-080 Tarnowo Podgórne, Poland
- The Lorenz Bahlsen Snack-World Sp. z o.o., Sady, ul. Rolna 6, 62-080 Tarnowo Podgórne, Poland
- Lajkonik Snacks Sp. z o.o., Skawina 32-050, ul. Piłsudskiego 1, Poland
- Lajkonik. House of Bakery Sp. z o.o., Skawina 32-050, ul. Mickiewicza 48/3, Poland
- The Lorenz Bahlsen Snack-World GmbH &Co KG Germany, Rathenaustr.54, D-63263 Neu-Isenburg, Germany
- Lorenz Nuss GmbH, Boxberger St. 23, 02906 Kreba-Neudorf, Germany
- Leithart Holding GmbH, Bahnhofstr. 34, 9020 Klagenfurt, Austria
- The Lorenz Bahlsen Snack World GmbH, Bahnhofstr. 34, 9020 Klagenfurt, Austria
- Lorenz Snack-World Russia, 2nd Sovetskaya, str.27/2, 56 H St. Petersburg, 193024 Russia
- Lorenz Snack-World Production Kirishi Ltd, Pobedy str. 29 of. 3. Kirishi,187110 Russia
- Lorenz Snack-World Egypt S.A.E, , Port , South Port Said, Industrial Zone, Fish bond No.B, Port Said, Egypt
- LBNUTS India Private Ltd, C-505, 5th Floor, Imperial Heights, 150 Ring Road, Mouje-Nanamava Rajkot Gujrat 360005 India
- LB Nuts AG, Weissbadstr. 14, 9050 Appenzell, Switzerland
- Leithart AG Schweiz, Weissbadstr.14, 9050 Appenzell, Switzerland
Version: May 2020
