Who receives my report?

Your report will be sent to the Kerckhoff-Klinik GmbH Compliance Board.
The Compliance Board is comprised of

• the Compliance Officer
• an employee from Internal Audit
• an employee from Quality Management

The Compliance Officer is the spokesperson for the Compliance Board. Other individuals can be invited to meetings of the Compliance Board on a subject-specific basis.

Why should I submit a report?

Compliance with statutory, social and internal company rules is part of a positive and open company culture.

Perhaps you are aware of damaging behaviour or risks that endanger the company. Your information could help to uncover damage to people, finances and our image.

What kinds of report help the Kerckhoff-Klinik?

Reports about violations of legal and internal rules and regulations at the organisation will be received and forwarded.

You will receive detailed information on the possible categories of a report during the reporting process.

What is the process for submitting a report? How do I set up a postbox?

If you wish to submit a report (either by name or anonymously), click the ‘Submit report’ button at the top of our introduction page.

The reporting process consists of 4 steps:

1. First, you will be asked to read some information on the protection of your anonymity and answer a security query.
2. On the following page, you will be asked about the category of your report.
3. On the submission page, you can elaborate on your report in your own words and answer questions about the case by simply selecting responses. You can enter up to 5,000 characters into the free text field, which corresponds to a full page. You may also submit a file of up to 5 MB to support your report. Please bear in mind that documents may contain information about you, the author. Following the submission of your report, you will receive a reference number to confirm that you have sent this report.
4. You can then can set up your own secured postbox. You will receive feedback from us and information about the progress of your report via this postbox, and you can also use it to answer additional questions.

If you already have a secured postbox, you can access it directly via the “Login” button. Here, too, you will have to answer a security query first.

As long as you do not enter any data from which conclusions about your identity can be drawn, the technology of BKMS^® System will protect your anonymity.

Please rest assured that we are only interested in the case you are reporting. Malpractices must be revealed and financial losses prevented.

How do I receive feedback and remain anonymous at the same time?

The BKMS^® System process used here places the utmost importance on protecting the whistleblower. The system’s anonymity protection function is certified by an independent body.

When you set up your secured postbox, you choose your pseudonym/user name and password yourself. This login information is not visible to anyone except you. If you lose your login information, please submit a new report and set up a new postbox. If possible, please provide the reference number of your previous report. The new postbox will not contain any content associated with your previous report.

Your report is kept anonymous through encryption and other specialised security measures. You do not have to provide any personal information if you submit a report anonymously. Do not submit any information that can be traced back to you. Please do not use any device, such as a PC or smartphone, that has been provided by your employer to submit your report.

Via the secured postbox, an examiner will give you feedback about the further processing of your report or ask you questions if some details are still unclear – you remain anonymous throughout the dialogue. We are interested in the content of reports to avoid damage, not in you as a whistleblower.