Your NOVOTRUST report is valuable to us.

Why should I submit a report?

Compliance with statutory regulations and company-internal rules is part of a positive and open company culture.

You might be aware of illegal conduct that endangers a company within the NOVOMATIC AG group. Your report will help to uncover potential financial or reputational damage or risks to licenses at the respective company. This helps ensure the lasting success of the NOVOMATIC AG group and the continued existence of its jobs.

What sort of reports will help your organisation?

Reports about violations of legal regulations, group policies and the respective code of conduct will be accepted and forwarded.

You will receive detailed information on the possible categories of a report during the reporting process.

What is the process for submitting a report? How do I set up a postbox?

If you wish to submit a report (either by name or anonymously), click the ‘Submit report’ button at the top of our introduction page.

The reporting process consists of 4 steps:

1. First, you will be asked to read some information on the protection of your anonymity and answer a security query.
2. On the following page, you will be asked about the category of your report.
3. On the report page, you can elaborate on your report in your own words and answer questions about the case by simply selecting responses. You can enter up to 5,000 characters into the free text field, which corresponds to a full page. You may also submit a file of up to 5 MB to support your report. Please bear in mind that documents can contain information about the author. Following the submission of your report, you will receive a reference number to confirm that you have sent this report. Naturally, you can also choose whether your report will be processed exclusively by the respective company or whether it should be sent directly to NOVOMATIC AG as the parent company.
4. Please subsequently set up your own secured postbox. You will receive feedback from us via this postbox, including answers to questions and information about the progress of your report.

If you already have a secured postbox, you can access it directly via the “Login” button. Here, too, you will first have to answer a security query.

As long as you do not enter any data from which conclusions about your identity can be drawn, the technology of BKMS^® System will protect your anonymity.

Please rest assured that we are interested only in the case you are reporting. Malpractices must be revealed and financial losses prevented.

How do I receive feedback and remain anonymous at the same time?

The BKMS^® System process used here places the utmost importance on protecting the whistleblower. The system’s anonymity protection function is certified by an independent body.

When you set up your secured postbox, you choose your pseudonym/user name and password yourself. This access data is not visible to anyone except you. If you lose your login information, please submit a new report and set up a new postbox. If possible, please provide the reference number of your previous report. The new postbox will not contain any content associated with your previous report.

Your report is kept anonymous through encryption and other specialised security measures. You will never be asked for personal information if you submit a report anonymously. Do not submit any information that can be traced back to you. Please do not use any device, such as a PC or smartphone, that has been provided by your employer to submit your report.

Via the secured postbox, an examiner will give you feedback about the further processing of your report or ask you questions if some details are still unclear – you remain anonymous throughout the dialogue. We are interested in reports to avoid damage, not in you as a whistleblower.

What consequences should I worry about?

Protecting whistleblowers is important to us!

We guarantee strictly confidential handling of your report, and – if you request anonymity – we assure your anonymity based on the applicable statutory regulations and insofar as we are not obliged to disclose this information to courts or public authorities, which can also include cases involving the legal defence of the accused person.

In strict compliance with the statutory requirements, you are also protected against discrimination, degradation or other forms of repression.

Please note that this protection only applies when you have submitted a report in good faith, in other words, if you have justified reason to believe that laws, group policies or the code of conduct have been violated.

No protection applies in the case of intentionally false reports.

Who processes my report?

Depending on your specific selection, the received reports are either forwarded directly to the responsible compliance managers / local whistleblowing officer of the respective company or to the Group Legal Compliance department of NOVOMATIC AG as group parent. It is also possible to make your report accessible to both companies. In all cases, your information will be viewed and processed by specially trained employees who are obligated to maintain the strictest confidentiality. The incoming report will also be accessible only to a very limited number of people.

Reports in the category “Discrimination / harassment / bullying” will not be processed by the respective compliance managers / local whistleblowing officers. These will be forwarded directly to the internally designated complaint office of NOVOMATIC AG.