Complaints procedure in accordance with LkSG

What is the process for submitting a complaint? How do I set up a postbox?

If you wish to submit a complaint (either giving your name or anonymously), click the “Submit complaint” button at the top of our introduction page.

The reporting process consists of four steps:

1. First, you will be asked to read some information on the protection of your anonymity and answer a security query.
2. On the following page, you will be asked about the category of your complaint.
3. On the report page, you can elaborate on your report in your own words and answer simple multiple-choice questions about the case. You can enter up to 5,000 characters into the free text field, which roughly corresponds to a full DIN A4 page. You may also submit a file of up to 5 MB to support your report. Please bear in mind that documents may contain information about the author. Following the submission of your report, you will receive a reference number to confirm that you have sent this complaint.
4. You can then can set up your own secured postbox. You will use this postbox to receive feedback, answer questions and find out about the progress of your complaint.

If you already have a secured postbox, you can access it via the “Login” button. Here, too, you must first confirm a security query.

As long as you do not enter any data from which conclusions about your person can be drawn, the technology of the BKMS^® System will protect your anonymity.

Please also refer to our rules of procedure.

How do I receive feedback and remain anonymous at the same time?

The overriding principle of the BKMS^® System in use is the protection of the complainant. The system’s anonymity protection function is certified by an independent body.

When you set up your secured postbox, you need to choose your pseudonym / user name and password yourself. These access credentials are not visible to anyone except you. If you lose your login information, please submit a new complaint and set up a new postbox. If possible, please provide the reference number of your previous complaint. The new postbox will not contain anything associated with your previous complaint.

Your complaint is kept anonymous through encryption and other specialised security measures. You do not have to provide any personal information if you submit a complaint anonymously. Do not submit any information that contains any reference to you. Please do not use any device provided by your employer, such as a PC or smartphone, to submit your complaint.

Via the secured postbox, an examiner will give you feedback about what is happening with your report or ask you questions if some details are still unclear – you will continue to remain anonymous throughout the dialogue. We are interested in complaint to avoid damage or loss, not in you as a complainant.